VoxSieve

Privacy Policy

Last updated: 3/19/2026

Table of Contents

1. Introduction

VoxSieve (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you use our advanced audio processing services, including our website, mobile applications, and related features (collectively, the “Services”). By using the Services, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Services. You must be at least 18 years old to use the Services.

2. Information We Collect

We collect information you provide directly and information gathered automatically when you use the Services. This may include Personal Information, which is data that identifies you or can be linked to you.

Information You Provide

We collect information when you:

  • Create an account (e.g., name, email, password).
  • Upload audio files for processing, such as recordings for diarization or transcription.
  • Make payments through third-party processors (e.g., Stripe, Apple App Store).
  • Contact us via email, support forms, or live chat.
  • Subscribe to newsletters or updates.
  • Provide feedback or participate in surveys.

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.

Automatically Collected Information

We collect technical data through automated means, including:

  • Device data (e.g., device type, operating system, IP address).
  • Usage data (e.g., pages visited, features used, session duration).
  • Analytics data (e.g., via Google Analytics, including time spent on the site and click patterns).

This data helps us improve the Services and may constitute Personal Information when combined with other data.

3. How We Use Your Information

We use your information to:

  • Provide and enhance the Services, including processing audio files for diarization and transcription.
  • Manage your account and authenticate your access.
  • Process payments securely via third-party providers.
  • Send you service-related updates, such as confirmations or technical notices.
  • Improve user experience through analytics and feedback.
  • Communicate with you, including responding to inquiries or sending optional newsletters (with opt-out available).
  • Protect the Services by detecting and preventing fraud or abuse.
  • Comply with legal obligations, such as responding to subpoenas or court orders.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage. These may include:

  • Essential cookies to enable core functionality, such as user authentication.
  • Analytics cookies (e.g., Google Analytics) to track site usage, like pages visited and session duration. You can opt out via Google’s browser plugin.
  • Performance cookies to optimize the Services’ speed and reliability.

You can manage cookies through your browser settings, but disabling them may affect the Services’ functionality. We do not currently respond to “Do Not Track” signals due to inconsistent browser implementations.

5. Data Storage and Security

We use industry-standard security measures, such as encryption in transit and at rest, to protect your data, including audio files and transcriptions. Data is stored on secure servers, and we limit access to authorized personnel only. While we strive to ensure security, no system is completely immune to risks, and we are not liable for unauthorized access beyond our control.

6. Data Sharing

We do not sell your Personal Information. We may share your information with:

  • Third-party service providers (e.g., payment processors, cloud storage providers) who assist in operating the Services, bound by confidentiality agreements.
  • Legal authorities if required by law or to protect our rights, users, or the public.
  • Our affiliates or successors in the event of a merger, acquisition, or business transfer, in accordance with this Privacy Policy.

We ensure third parties handle your data securely and only for specified purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

  • Access: Request a copy of your Personal Information.
  • Correction: Request updates to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications or object to certain data processing.
  • Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@voxsieve.com. We will respond within 30 days, verifying your identity as needed. You may also lodge a complaint with a data protection authority if you believe we have violated your rights, though we encourage you to contact us first.

9. Data Retention

We retain your Personal Information only as long as necessary to provide the Services, fulfill legal obligations, or resolve disputes. For example, account data and audio files are deleted within 7 days of account cancellation, and backups are cleared within 90 days. If you request deletion, we will comply promptly, subject to any legal requirements.

Contact Us

If you have questions about this Privacy Policy, please contact us at: privacy@voxsieve.com